Privacy Policy

Carta Smile collects some Personal Data from its Users.

Data Controller

Via Circumvallazione Esterna, snc 80022 Arzano (NA) - Italy

Owner's email address: zanzipaper@gmail.com

Types of Data collected

Among the Personal Data collected by https://www.cartasmile.com, independently or through third parties, there are: email, name, surname, usage data, telephone number, province, state, country, postal code, city, address, company name, website, cookies and navigation data.

Complete details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the data is collected.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using https://www.cartasmile.com
All Data requested by https://www.cartasmile.com are mandatory and, in the absence of their provision, it may be impossible for Carta Smile to provide the service. In cases where https://www.cartasmile.com indicates some Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the service or its operation.
Users who have doubts about which Data is mandatory are encouraged to contact the Owner.
Any use of Cookies - or other tracking tools - by https://www.cartasmile.com or by the owners of third-party services used by https://www.cartasmile.com unless otherwise specified, has the purpose of providing the service requested by the User, in addition to the further purposes described in this document and in the Cookie Policy, if available.

The User assumes responsibility for the Personal Data of third parties published or shared through https://www.cartasmile.com and guarantees that it has the right to communicate or disseminate them, freeing the Owner from any liability towards third parties.

Method and place of processing of the collected data

Treatment methods

The Owner processes the Users' Personal Data by adopting appropriate security measures aimed at preventing unauthorized access, disclosure, modification or destruction of the Personal Data.
The processing is carried out using IT and/or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases, categories of persons involved in the organization of the site (administrative, commercial, marketing, legal, system administrators) or external parties (such as third-party technical service providers, postal couriers, hosting providers, IT companies, communication agencies) also appointed, if necessary, as Data Processors by the Data Controller. The updated list of Managers can always be requested from the Data Controller.

Place

The Data is processed at the Owner's operational offices and in any other place where the parties involved in the processing are located. For further information, contact the Owner.

Times

The Data is processed for the time necessary to carry out the service requested by the User, or required by the purposes described in this document, and the User can always request the interruption of the Processing or the deletion of the Data.

Purpose of the Processing of Collected Data

The User's Data is collected to allow the Owner to provide its services, as well as for the following purposes: Managing contacts and sending messages, Contacting the User, Interaction with data collection platforms and other third parties, Heat mapping and session recording, Interaction with online survey platforms, Tag management, Remarketing and behavioral targeting, Hosting and backend infrastructure, Statistics and Display of content from external platforms.

The types of Personal Data used for each purpose are indicated in the specific sections of this document.

Details on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Contact the user

Mailing list or newsletter (Carta Smile)

By registering on the mailing list or newsletter, the User's email address is automatically added to a contact list to which email messages containing information, including commercial and promotional information, relating to https://www.cartasmile.com. Your email address may also be added to this list as a result of registering with https://www.cartasmile.com or after making a purchase.

Personal Data collected: postal code, city, surname, date of birth, usage data, email, address, country, name, telephone number, province, company name, gender, website and state.

Registration and authentication

By registering or authenticating, the User allows the Application to identify him and give him access to dedicated services.
Depending on the following, registration and authentication services may be provided with the help of third parties. If this happens, this application may access some Data stored by the third-party service used for registration or identification.

Direct Registration (this Application)

The User registers by completing the registration form and providing his/her Personal Data directly to this Application.

Personal Data collected: Name, Surname, Company name, VAT number, Address, Postcode, City, Province, Region, E-mail, Telephone.

Managing contacts and sending messages

This type of service allows you to manage a database of email contacts, telephone contacts or contacts of any other type, used to communicate with the User.
These services may also allow the collection of data relating to the date and time of viewing of messages by the User, as well as the User's interaction with them, such as information on clicks on links included in messages.

Interaction with the site through live chat service

This type of service allows you to interact with live chat platforms directly from the pages of this Application. This allows the User to contact the support service of this Application or for this Application to contact the User while he is browsing its pages.
If an interaction service through live chat is installed, it is possible that, even if Users do not use the service, it collects Usage Data relating to the pages on which it is installed. Additionally, live chat conversations may be recorded.

Live Chat widget

The Live Chat Widget is an interaction service directly connected to this Application

Personal Data collected: Name, Email, Cookies and Usage Data.

Tag management

This type of service is functional for the centralized management of tags or scripts used on https://www.cartasmile.com.
The use of these services involves the flow of User Data through them and, if applicable, their retention.

Google Tag Manager (Google Inc.)

Google Tag Manager is a tag management service provided by Google LLC.

Personal Data collected: Cookies and Usage Data.

Place of processing: USA - Privacy Policy

Hosting and backend infrastructure

This type of service has the function of hosting data and files that allow https://www.cartasmile.com to function, allow its distribution and provide a ready-to-use infrastructure to provide specific https://www.cartasmile.com.
Some of these services work through servers that are geographically located in different locations, making it difficult to determine the exact location where Personal Data is stored.

Aruba (Aruba S.p.A.)

Aruba is a hosting service provided by Aruba S.p.A.

Personal Data collected: various types of Data as specified in the privacy policy of the service.

Place of processing: Italy - Privacy Policy

Remarketing and behavioral targeting

This type of service allows https://www.cartasmile.com and its partners to communicate, optimize and serve advertisements based on past usage of https://www.cartasmile.com by the User.
This activity is carried out by tracking Usage Data and the use of Cookies, information that is transferred to the partners to which the remarketing and behavioral targeting activity is connected.
In addition to the possibilities of opting out offered by the services listed below, the User can opt out of receiving cookies relating to a third party service by visiting the opt-out page of the Network Advertising Initiative.

Statistics

The services contained in this section allow the Data Controller to monitor and analyze traffic data and serve to keep track of the User's behavior.

Google Analytics with anonymized IP (Google Inc.)

Google Analytics is a web analytics service provided by Google Inc. ("Google"). Google uses the Personal Data collected for the purpose of tracking and examining the use of https://www.cartasmile.comCompile reports and share them with other services developed by Google.
Google may use Personal Data to contextualize and personalize the ads of its advertising network.
This Google Analytics integration anonymizes your IP address. Anonymization works by shortening the IP address of the Users within the borders of the member states of the European Union or in other countries adhering to the Agreement on the European Economic Area. Only in exceptional cases, the IP address will be sent to Google servers and shortened within the United States.

Personal Data collected: Cookies and Usage Data.

Place of processing: USA - Privacy Policy - Opt Out

Cookie Policy

Carta Smile uses Cookies. To find out more and for detailed information, you can consult the Cookie Policy.

Learn more about the treatment

Defense in court

The User's Personal Data may be used by the Owner in court or in the preparatory stages of its possible establishment for the defense against abuse in the use of https://www.cartasmile.com or related services by the User.
The User declares to be aware that the Owner may be required to reveal the Data upon request of public authorities.

Specific information

At the request of the User, in addition to the information contained in this privacy policy, https://www.cartasmile.com may provide the User with additional and contextual information regarding specific services, or the collection and processing of Personal Data.

System logs and maintenance

For needs related to operation and maintenance, https://www.cartasmile.com and any third-party services used by it may collect system logs, i.e. files that record interactions and which may also contain Personal Data, such as the User's IP address.

Information not contained in this policy

Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact information.

Exercise of rights by Users

The subjects to whom the Personal Data refers have the right at any time to obtain confirmation of the existence or otherwise of the same from the Data Controller, to know its content and origin, to verify its accuracy or request its integration , the cancellation, updating, rectification, transformation into anonymous form or blocking of Personal Data processed in violation of the law, as well as to oppose in any case, for legitimate reasons, to their processing. Requests should be addressed to the Data Controller.

Carta Smile does not support "Do Not Track" requests.
To find out whether any third-party services used support them, the User is invited to consult the respective privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by publicizing them to Users on this page. Please therefore consult this page often, taking as reference the date of last modification indicated at the bottom. In case of non-acceptance of the changes made to this privacy policy, the User is required to cease using https://www.cartasmile.com e can request the Data Controller to remove their Personal Data. Unless otherwise specified, the previous privacy policy will continue to apply to Personal Data collected up to that point.

Information about this privacy policy

The Data Controller is responsible for this privacy policy.

Definitions and legal references

Personal Data (or Data)

Any information relating to a natural person, identified or identifiable, even indirectly, by reference to any other information, including a personal identification number, constitutes personal data.

Usage Data

This is the information collected automatically by Carta Smile (or by third-party applications that https://www.cartasmile.com uses), including: the IP addresses or domain names of the computers used by the User who connects with https://www.cartasmile.com, the addresses in URI (Uniform Resource Identifier) notation, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc.) the country of origin, the characteristics of the browser and operating system used by the visitor, the various temporal connotations of the visit (for example the time spent on each page) and the details relating to the itinerary followed within the 'Application, with particular reference to the sequence of pages consulted, the parameters relating to the operating system and the User's IT environment.

User

The individual who uses https://www.cartasmile.com, which must coincide with the interested party or be authorized by him and whose Personal Data are being processed.

Interested

The natural or legal person to whom the Personal Data refers.

Data Controller (or Manager)

The natural person, legal person, public administration and any other body, association or organization appointed by the Data Controller to process Personal Data, as set out in this privacy policy.

Data Controller (or Data Controller)

The natural person, legal person, public administration and any other body, association or organization which is responsible, even jointly with another owner, for decisions regarding the purposes, methods of processing of personal data and the tools used, including the profile of the safety, in relation to the operation and use of https://www.cartasmile.com. The Data Controller, unless otherwise specified, is the owner of https://www.cartasmile.com.

https://www.cartasmile.com

The hardware or software tool through which Users' Personal Data is collected.

Small portion of data stored within the User's device.

Legal references

Notice to European Users: this privacy policy has been drawn up in compliance with the obligations set out in the Art. 10 of Directive no. 95/46/EC, as well as the provisions of Directive 2002/58/EC, as updated by Directive 2009/136/EC, regarding Cookies.

This privacy policy concerns exclusively https://www.cartasmile.com.

Last modified: 08 December 2023